Cancellation & Refund Policy
We understand that plans can change. If you need to cancel your appointment, refunds will be issued for the original amount paid minus any payment processing fees charged during the transaction.
How refunds are calculated
Two things decide your refund: whether you cancel before or after the deadline below (two weeks for local sessions, four weeks for out-of-state / out-of-local-service-area sessions), and whether you paid the deposit only or paid in full.
- Before the deadline: everything you paid is refunded, minus the original payment processing fees.
- After the deadline: the deposit is not refunded. If you paid in full, the amount you paid above the deposit is refunded, minus the original payment processing fees. If you paid the deposit only, no refund is due.
About the processing fees
The processing fee is charged by our payment provider when you book, and the provider keeps it even when a payment is refunded. That is why it comes off every refund, including refunds made before the deadline.
Example
Say an event offers an $87.50 deposit or $350 paid in full:
- Paid the $87.50 deposit and cancel before the deadline: your refund is $84.66. The $2.84 processing fee is not returned.
- Paid $350 in full and cancel before the deadline: your refund is $339.55 ($350 minus the $10.45 processing fee).
- Paid $350 in full and cancel after the deadline: the $87.50 deposit is kept, and your refund is $252.05 (the $262.50 paid above the deposit, minus the $10.45 processing fee).
- Paid the $87.50 deposit and cancel after the deadline: no refund is due.
Local sessions
For local sessions, the deposit is refundable, minus the payment processing fees, up to two weeks before the scheduled session. Within two weeks of the scheduled session, the deposit is no longer refundable.
Out of state / out of local service area
For out-of-state / out-of-local-service-area sessions, the deposit is refundable, minus the payment processing fees, up to four weeks before the scheduled session. Within four weeks of the scheduled session, the deposit is no longer refundable.
Please note
- Processing fees are collected by third-party payment providers and are non-refundable.
- Refunds will be returned to the original payment method used at booking.
- The refunded amount will equal the total payment received less the processing fees incurred at the time of purchase.
- Refund processing times may vary depending on your financial institution.
By completing your booking, you acknowledge and agree to this cancellation and refund policy.
If you have any questions about this policy, please email us at info@simsessions.org.